Frequently Asked Questions
How far in advance should I book my rental?
Reservations are done on a “first come, first serve” basis. We recommend you book your rentals as soon as you know the date of your event and the items you would like to rent in order to ensure they are available for your soiree.
What form of payment is accepted? Is there a deposit?
For deposits, we require a 40% non-refundable payment and we accept Cash, Cashapp, Venmo, Zelle, check or credit card(4% processing applies). Please contact us prior to making any payments to verify your items are still available.
When is the final payment due?
The Thursday before your event, the remaining 60% is due and can be paid with cash, Cashapp, Venmo, Zelle or credit card(4% processing applies).
Is Set-up included in my rental costs?
Setup is only included for tents, bounce houses, backdrops, soft play areas, balloon structures, and balloon garlands when placed on our rentals only. If you have not paid for setup, all other items will be dropped off and must be picked up in the same condition as it was dropped off and ready for immediate pickup. If rentals have not been broken down, a breakdown fee will be applied to your invoice.
Can I ask you to set up my rental if it isn’t included?
Yes, please let us know if you would like the setup to be included so that we can properly invoice you. Please be sure space is ready for setup once our team arrives. We will not move any furniture that does not belong to Soiree Party Rental.
What is your cancellation policy?
In the event of a cancellation, deposits will be applicable for future bookings, but will not be returned under any circumstances, this includes but is not limited to, cancellations due to hurricanes, inclement weather, sickness, etc.
When is pickup/delivery?
We make our delivery schedule the Thursday before the event. If your event is at a house, we try to do all house deliveries on Friday between the hours of 9:00 am – 4:00 pm. We have an additional charge for after-hours deliveries. If your event is at a park, you will receive your items at least one hour before the soiree starts and we will pick up once your soiree ends. House pickups are usually done between Sunday-Monday. Dates and times will be discussed on the Thursday before the event unless your party is at a venue (park, ballroom, clubhouse etc).
Am I able to make changes to my order?
You can lower quantities up to two weeks prior to your event, anytime after that rentals will have to be paid in full. You can add rentals to your event up till the day of delivery as long as they are available for rent.
Am I required to clean the rental items?
We wash all dishes, glassware, and linens upon return. We do ask that you scrape or rinse the plates free of any food and empty the glasses. Dinnerware should be returned “dishwasher ready”. We ask that you do not wash any linens.
Do you offer packaged deals?
Yes, we do. Please view our downloadable PDFs for different package details.
Are late night pickups or specific time requests available?
We can arrange for an after-hours pick up for an additional fee. Please contact us for a quote.
We can arrange for time-specific deliveries and pickups. We do charge extra for this as we will be arranging our other deliveries around your event. Please contact us for a quote.
What happens if I accidentally stain the linens?
Most food stains will not incur extra charges. There will be an extra cleaning charge for any wax, excessive grease, ink and/or hard to remove stains. We will charge a replacement fee for any linen that has a burn and/or staple holes, mildew, permanent stains, and any missing linens. Please do not attempt to launder any linens on your own as this may cause any stains to become permanent.
Are the rental items available to be picked up?
The only rental item available for client pickup are the linens. Any other rental our team will have to deliver and pick up.
Can balloons be used for an outdoor event?
Yes, they can. Preferably under a shaded area. Client understands that balloons are meant for indoor venues and accept full responsibility for any damages incurred by natural elements(rain, wind, heat, etc)
Can backdrops be moved after they have been installed?
No, once backdrops are set up they can’t be moved under any circumstances.